Shipping, returns, refunds & cancellations

Delivery

Every order ships free across India, with no minimum spend. We only sell pieces that are in stock with us, and we don't take pre-orders or custom orders.

Orders placed by 8 pm are usually packed and handed to our courier partner the same working day; later orders go the next working day. Courier pickup times can occasionally push this to the next day. Most orders then arrive in 5–7 working days; the exact time depends on your pincode and the courier. The date shown on the product page is an estimate, not a guarantee.

We send your tracking link on WhatsApp (and email, if you gave one) as soon as your parcel leaves us, and you can follow it on your order page.

Same-day delivery in Coimbatore

For pincodes our own team covers, checkout offers CHICX local delivery. Orders placed before 6 pm (Monday to Saturday) are delivered the same day; later orders go out on the next delivery day. If we can't reach you, we'll call you and agree a new time. If the team is fully booked for the day, checkout shows the next available day before you pay.

Cash on delivery

Cash on delivery is available for orders up to ₹2,999. You pay a small advance online (shown at checkout) and the rest in cash when your parcel arrives. Before we pack a cash on delivery order, we confirm it with you by phone or WhatsApp — the order is dispatched only after you say yes. If you or we cancel the order before dispatch, the advance is refunded in full.

Changing or cancelling your order

Until your parcel is handed to the courier (or leaves with our local delivery team), you can cancel your order or change the delivery address from the link in your order confirmation. Address changes are possible until the courier assigns a tracking number; after that, message us and we'll try with the courier, but we can't promise it. Once your parcel has left us, it can't be cancelled — if something is wrong when it arrives, see below.

Damaged, defective, wrong or missing pieces

If a piece arrives damaged, has a defect (for example a clasp that won't close or a loose stone), isn't what you ordered, or is missing from your parcel, tell us within 48 hours of delivery. Open your order page and tap Report a problem, or WhatsApp us your order number with clear photos.

Once we've checked it, you choose:

• Replacement — we send the same piece free, if it's in stock, or
• Refund — to your original payment method, or to your UPI ID for cash paid on delivery.

Where we need the piece back, we arrange a free pickup (where our courier serves your pincode) and check it when it reaches us. We don't hold up a replacement or refund longer than it takes to make that check.

Damage caused after delivery — for example from wear, water, perfume or a fall — isn't covered by this free remedy. Our care guide helps your pieces last.

Film your unboxing — it helps

If you can, start recording before you open the parcel and keep the shipping label in view. A video makes a damaged or missing-item claim quick to sort out. It isn't required: if you don't have one, send photos of the parcel, its label and the pieces, and we'll look into it with the courier.

Change of mind

Because jewellery is worn close to the skin, we can't accept returns or exchanges for change of mind, size or personal preference once a piece has been delivered. If you're unsure, message us before you order, cancel before dispatch, or book a Home Trial in Coimbatore and pay only for what you keep.

Refunds

We start a refund within 1 working day of cancelling your order, or of approving your claim (for returned pieces, once they reach us and we've checked them). Refunds go back to the original payment method through our payment partner, Razorpay; cash paid on delivery is refunded to your UPI ID. Banks and card issuers usually show the money within 7–10 working days. We'll message you when the refund starts and again when it has been sent, with a reference you can share with your bank.

Your rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. For any complaint, contact our grievance officer (details in our terms).

Return address

9/44, Alankar Thottam Road, VCS Nagar, Thudiyalur, Coimbatore – 641029